Shipping policy

Shipping Policy – Yonea

At Yonea, your satisfaction is our priority. That's why we do everything we can to offer you reliable, transparent, and secure delivery.

Processing Time

All orders are processed within 1 to 3 business days after payment is received. Once your order has shipped, you will receive a confirmation email containing a tracking number.

Estimated Delivery Times

Yonea ships worldwide. Here are our estimated delivery times by region:

These timeframes are provided for guidance only. They may vary depending on the destination, peak periods (sales, holidays), or exceptional circumstances (strikes, customs, etc.).

Order Tracking

Each order is shipped with a tracking number that you can use to follow your package's progress. You can access tracking via our Order Tracking page or directly through the carrier's website.

Shipping Costs

We offer free standard shipping on orders over [XX€]. Below this amount, shipping fees may apply depending on your location, and will be clearly indicated at checkout.

Delays and Lost Packages

If your order is delayed, please feel free to contact us at contact@yoneafrance.com. If a package is deemed lost following an investigation with the carrier, we will offer a reshipment or a full refund.

Incorrect or Incomplete Address

Please make sure your address is entered correctly. In the event of an entry error, Yonea cannot be held responsible for undelivered packages. If the package is returned to us, we will offer to reship it at an additional cost.