Refund policy
Return and Refund Policy
At Yonea, we are committed to providing a pleasant and risk-free shopping experience. If you are not entirely satisfied with your purchase, you may return it within 60 days of receipt for a full refund.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Be in its original condition (unused, unwashed, undamaged).
- Be returned with all original accessories, manuals, and packaging.
- Have proof of purchase (invoice or order number).
Some items cannot be returned, including:
- Gift cards.
- Final sale items (unless defective).
- Hygiene products and underwear (for safety reasons).
Return Procedure
- Contact us at contact@yoneafrance.com with your order number and a brief explanation of the return.
- We will send you instructions along with the return address.
- Carefully package the item and send it back using a tracked shipping service (return shipping costs are the customer's responsibility, except in the case of a defective product or an error on our part).
- Once the item has been received and inspected, we will send you a confirmation email.
Refund
- If your return is approved, a refund will be issued to your original payment method within 5 to 10 business days.
- In case of delay, please check with your bank before contacting us.
- Original shipping costs are non-refundable.
Exchanges
If you would like to exchange an item, please contact us beforehand to check product availability.
Customer Service
Email: contact@yoneafrance.com
We remain available for any further questions.